Our products are not tangible and irrecoverable. We cannot provide any compensation for plugins that are already downloaded. You must carefully read the terms and conditions and the plugin before you download it and know what is delivered with the plugin. If you experience any problem, you acknowledge it before downloading it. If you are experiencing any problem while downloading, then you must acknowledge us as soon as possible so that we will fix it right away. You can also contact us through the Contact Us page.
In order to prevent any inconvenience read carefully our refund policy before making a purchase.
Please understand that when purchasing a plugin you do not purchase a physical item, which can be returned, rather you download a digital software. Our refund policy below is limited in order to prevent the abuse of our licensing system and/or our digital products.
We do not have any refund policy. We will not refund any amount after you have purchased add-ons and we would like to help to solve any problem you have.
We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
The plugin has a full demo available which allows you to try all features of the plugin before purchasing, by purchasing We assume you have used the demo and understand everything that is included with the plugin, including the features, and capabilities. We suggest that before buying our add-ons please check our demo or play with core plugin until your satisfaction.
- Refunds will not be granted if you simply decide you do not want or decide against using or needing the plugin anymore.
- Refunds will not be granted if the plugin does not have a specific custom feature you want.
As an example, you want Plugin X to have X feature (which is not a current feature). We do take requests for new features and normally add them. However, a refund request owing to the absence of any feature is invalid. All current features are listed on the product detail page. If you have questions you can always contact us before purchasing.
- Refund will not be granted if you simply that the plugin is not working without showing us the issue on a live site and allowing us to try and solve it for you. You can report any issues you might have by opening a support ticket. We will try to solve the issues by pointing you to the right direction or by accessing the back-end of your site.
- Refunds will not be granted if you decide a plugin, theme, etc, other than mine does not meet your expectations.
- Refunds will not be granted if you accidentally purchase the incorrect plugin.
Please understand this is done to prevent abuse of the refund system, protect the integrity of the plugins, and to provide continued support, upgrades, and new features.If you have any technical or sales queries please do not hesitate to contact us prior to purchasing.