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Support Policy

Customers are always our first priority. Regardless of which version – the free version or the paid one – of the plugin you use, you are entitled to our unconditional customer support.

Free Plugin WP Event Manager Support

Support for the core plugin can be available by creating tickets at wordpress.org’s support forum . We appreciate and look forward to extending help in case of any bug fixes or errors.

Premium Add ons Support

The support for the premium Add-ons is available for 1 year from the time of purchase. Updates are available for all plugins as long as the license is activated.

For any kind of assistance in terms of problems and support, feel free to use the support forum page.

Support Hours

Our support hours are Monday to Friday between 10 am to 6 pm GMT+5.5. We shall respond within 24 hours, However, we try to respond earlier than that.

WP Event Manager currently does not offer any support via live chat, video calls, or in-person support. As a customer, you can get our technical support only by means of support tickets.

As a customer of WP Event Manager, you must know under what conditions we are not bound to provide our technical assistance.

  1. If the software is damaged by any means, the WP Event Manager will not be liable for taking care of that. Customers can experience the downtime of the software whenever maintenance is announced.
  2. WP Event Manager support team will not entertain any query if any of the following issues are experienced:
    • Issues from your internet service provider.
    • A force majeure event.
    • Any of the systematic failure on your side.
    • Your acts of omissions for which you are not allowed.
    • The issue is caused by any third-party software or customization.
  3. Moreover, the support is not available for an older version of the plugin. We are offering technical support only for the new versions.
  4. In order to get support from our technical team, you must have an active/valid license key. After the expiry of the time period of the license, you need to renew it to get our support assistance.

What’s NOT INCLUDED with WP Event Manager’s Support

We cannot support or implement custom code solutions for you. When you need custom coding or customization which extends WP Event Manager or add ons functionality, we recommend using our upcoming paid customization service.

Fix Compatibility Issues With Your Server / Hosting

Many WordPress sites run on many different server types. We try very hard to make sure that our plugin is compatible with any environment. However, some compatibility problems remain.

We can help you trace or debug issues and find solutions. However, we can’t always fix everything, at least not immediately.

Fix Compatibility With Other Plugins and Themes

We do our best to make our plugins compatible with every plugin and theme. However, much of it is not in our hands.

If you’re having a problem that involves a different plugin or theme, we can’t make it work.

We’re going to do our best to help. If you will allow us to debug code, we can tell you exactly where the problem and what needs changing, but we can’t maintain other plugins.

Fix Your Custom Themes

We’ll answer any question and help you get it right, but we can’t take your entire theme and debug it.

Add Features to Our Plugins

Many great features in our plugins came from user suggestions. If you have an idea for a cool new feature, we’ll take it seriously and discuss it with you. However, we can’t promise anything.

Fix Bugs in Plugins

If you find a bug in plugins, we take it very seriously. We’ll add it to the bug-fix queue and work on it. However, we can’t fix everything right that minute. So, if you hit a bug that’s keeping you from doing something, we can’t promise that we’ll fix it right away.

We’ll work with you to find a sensible temporary solution and will let you know as soon as it’s fixed, but we can’t guarantee any schedule.

Need technical help beyond our support?

Some things don’t fall under our standard support, but they still need to do. We’re here to help with that too. You can get help with our upcoming paid customization service.

Please ensure to get our standard documentation to see how it works, The support team will not help in any kind of customization of the plugins.

Assistance to all the users is provided by our support team. However, the above-mentioned policy conditions need to be adhered to.